This Agreement is made between Rock Up Rentals Limited, The Stables Yard, Milton Keynes, MK11 1BN and the person/persons making the booking online / signing the Booking Form.
Rock Up Rentals Limited hires the van (including any replacement vehicle) to you subject to this Rental Agreement which incorporates these Terms and Conditions and the information and conditions contained on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Rental Agreement, you accept these Terms and Conditions and confirm that you will strictly comply with them. The rights and obligations contained in these Terms and
Conditions govern your use of our campervans and are not transferable by you. You acknowledge that the van is owned by us and that any attempted transfer or sub-letting of the van by anyone other than us is prohibited and deemed a criminal offence. We permit you to use the van on the terms of this Rental Agreement only.
Except where otherwise stated the following words have the following meanings in this Agreement:
“The Campervan” – This means the vehicle hired to you under this Agreement and as specified to you by us including the interior, equipment, optional extras, utensils, tyres, jack, accessories and equipment.
“You / Your / Yours ” – The person or persons signing this agreement.
“The Agreement”, “The Rental Agreement” and “Terms and Conditions” – This agreement and any document expressly referred to in this agreement including an
insurance document and motor rental agreement.
“Security Deposit” – The amount of £750 as detailed below paid by cash, debit or credit card.
“CDR” – Collision Damage Reducer.
“Booking deposit” – a non-refundable sum of £200 paid at the time of booking.
“We / us / our” – Rock Up Rentals Limited
Choice of Campervan – Although we want you to have the van of your choice, we must allow for unforeseen circumstances. We reserve the right to provide you with a
suitable alternative, without notice, upon collection. Should a substitute not be available upon collection, we will offer a full refund of monies received by
us. All rights are reserved by us to refuse any hire at our discretion and without explanation, if in our reasonable opinion you are not suitable to take possession of the vehicle. No refunds are payable on any accommodation, or vans not being available where you change, cancel or seek to vary the Agreement after departure. We take no responsibility for any detention, delay, loss, damage that you might experience unless caused by our negligence.
The Campervan hire booking form must be completed online with a non-refundable booking deposit of £200 (payable by credit/debit card). On receipt of the booking confirmation email from us, the signed Terms and Conditions (or Terms and Conditions confirmed as agreed online), and your deposit, this contract
shall have effect. The balance of the hire charge (full charge less your deposit already paid) is due 35 days (5 weeks) before the start of the rental period. A security deposit of £750 is payable (in cash, credit/debit card or BACS) on collection of your Campervan.
Security Deposit – The £750 security deposit is refundable on safe return of the campervan, in the condition in which it left us subject to an inspection satisfactory
to us. This must be paid to cover the possibility of damage (whether negligent, wilful, accidental or otherwise) or loss to the Campervan or the fixtures and fittings therein or the interior, living equipment and windows, wheels, tyres etc included with the van. The Campervan and all its equipment must be returned promptly, in good condition, with no damage to it, its contents or any third-party property. The Campervan must be returned with a quarter of a tank of fuel.
Your security deposit will normally be refunded within 7 days of the end of the rental period. Should there be any damage or requirement for any repair, replacement
or special cleaning, the costs will be deducted from the security deposit before the balance is returned to you. You irrevocably authorise us to deduct from the Security
Deposit any amounts due to us arising out of this Rental Agreement. If we are not holding your card information, then you agree irrevocably to pay all charges upon request.
In the event that there is a claim we reserve the right to retain the security deposit for such long a period as is necessary to quantify the charges incurred which are to
be deducted from the deposit. Note: Where you have opted for the Collision Damage Reducer option, the reduced excess will be charged in the event of a collision,
but you should be aware that the £750 security deposit will be used towards funding any loss or damage whatsoever to the van or its equipment, fixtures and
fittings. In essence any non-collision damage.
Where no CDR has been taken, the £750 security deposit will be used towards funding any loss or damage whatsoever to the van, equipment, fixtures and fittings as well as payment for the insurance excess.
Where the security deposit is insufficient to cover the costs, you will pay any additional amounts due. These will be invoiced as appropriate and you authorise us to deduct any sums due from your card in respect of such amount. Where charges are incurred which result in your security deposit being debited, we will provide you
with an itemised invoice detailing the charges incurred by you. Your signature below (or your acceptance of our Terms and Conditions online) gives us permission to deduct all charges from your card within 7 days of the issue of an invoice. If we are not holding your card information then you agree to pay all charges upon presentation of the invoice.
Cancellation – In the event of a cancellation the following applies:
Cancellations made more than 70 days before the rental period begins – 100% of the hire fee will be refunded, less the booking deposit paid and an admin fee of £20+VAT
Cancellations between 35 and 70 days of start of the rental period – 50% of the hire fee will be refunded, less the booking deposit paid and an admin fee of £25+VAT
Cancellations 42 days or less before the rental period commences – 100% of the total hire charges are forfeited even if a late booking has been made.
Booking dates can be changed up to 71 days before departure.
If you are unable to hire your vehicle for any reason whatsoever, we are under no obligation to transfer your booking to another date or refund you money other than as specified above. For this reason, we strongly recommend you take out a travel insurance policy that would cover such eventualities.
Charges – If, on arrival to collect your van, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the van and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the Campervan during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the Campervan during the rental period, and may include (but are not limited to) loss of or damage to the Campervan and its contents during the rental period and/or until the van is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, excess mileage charges, any additional driver charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.
In some cases, we will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high-risk occupation or is aged younger than 25 or older than 75, or has criminal convictions, or any physical or mental conditions which may inhibit driving, or has had an accident in the previous 3 years. These charges will be passed to you and will be notified in advance. You must have held a full UK driving licence for at least two years.
Payment of Charges – All charges and expenses payable by you under this Agreement are due on demand by us. If you do not pay all charges due, a late charge of 1.5% per calendar month on the outstanding balance and any collection costs incurred by us, including reasonable legal fees will be added. When
you comprise more than one person, each person is jointly and severally liable for all obligations of you pursuant to this Agreement.
Payment by Credit Card – Where payment is paid by credit card, you agree that:
a) we are irrevocably authorised to complete any documentation and to take any
other action to recover from the credit card issuer all amounts due pursuant to this Agreement in respect of the Security Deposit and the hire charges payable;
b) you shall indemnify and keep us indemnified against any loss incurred (including legal costs) by reason of notifying a credit card issuer of a dispute;
c) we may process the credit card voucher. In the event that we elect to accept payment of the Security Deposit by holding an open security payment (which may be cancelled 5 days after the completion of the Rental Period), you agree that we are entitled to obtain payment from the credit card issuer pursuant to the paragraph above (a) in respect of any amounts due which are not known at the time of cancelling the open security payment.
Insurance – The Campervans all have comprehensive insurance for the first and any other named drivers. Insurance is only for our Campervan. The interior equipment and other items as specified in the Campervan Handbook are not covered by the Insurance and any damage will incur costs in addition to the Excess.
Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained including claims by third parties.
You must provide true and complete information for our insurers as requested at least 10 days before the hire period commences. If you make your hire booking less
than 10 days before the hire is due to commence, all information required by the insurance company must be provided at the time of booking. This is to ensure that
the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information within the time specified may result in us being
unable to proceed with your booking.
Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies.
You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.
We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the Campervan. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the Campervan on the road, on condition you report all such incidents to us immediately during the rental period or on return of the Campervan (and you are using the Campervan within the terms and conditions and those of our insurance company). The Terms and Conditions of our insurance company are included. In the event that any third party suffers death, personal injury or damage to property caused by use of the Campervan which involves a breach by you or any authorised driver of any of the Terms and Conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate
(a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.
The insurance on the Campervan is limited to 50% of cover for consequences resulting from fire due to cooking or heating. In this instance you will be liable for the
Excess and Collision Damage Reducer
Our insurers may increase the excess payable by you if you are under 25 or over 75, hold a foreign licence, have driving offences on your licence or have
criminal convictions. We will inform you before the hire period commences of any increases in the excess the insurance company intends to make. For
your information, this excess is set between £1000-£1500 depending on age.
If an insurance claim is made, you are responsible for a £1000 excess (or excess of a greater amount if you are notified before the rental period commences about
such change to the excess due) which is due in each and every incident and includes loss or damage to equipment, fixtures and fittings or to third party property. The excess applies in respect of each claim not rental. Any damage caused to the roof being left up, not secured correctly or struck due to failing to assess the height of the vehicle is the hirers responsibility. Damage caused to windscreens, windows, wheels, tyres, the underside, the interior of the van, towing charges (other than RAC where there are no charges from them), or when the vehicle is driven off road or without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs is the hirers responsibility.
CDR is an extra damage Insurance that can be taken out for the duration of the hire. CDR reduces the excess on your hire from £1000 to £350 and covers any tyre or
windscreen damage. We will not allow you to take out the CDR if you have more than six current points on your licence or more than two (at fault) accidents in the past three years.
CDR does not cover damage to the following: overhead damage and flooding, windows, wing mirrors, internal damages, late return fees, associated damage costs,
misfuelling, VAT, check in surcharges, insurance surcharge, excess mileage, hired equipment, or a claim arising from the theft of the motorhome whilst out on hire
As an optional extra you can choose to reduce the excess of £1,000 to £350 by paying an extra £7 per day of the hire period.
An insurance policy excess charge of £1000.00 is payable for each incident claimed on the motor insurance policy, if the cost of the claim is expected to meet
or exceed this amount. If the claim cost is less than the policy excess, you will be liable for the full claims costs.
Overhead Objects and Flooding – All drivers must be aware of the unusually high nature of these vehicles when driving under low bridges, canopy’s, car park height
restrictions etc. The headroom clearance is usually stated within the driver’s field of vision. Drivers are also not permitted to take vehicles through road flood water
under any circumstances. Damage to the vehicle caused through road flood water or collision with an overhead object (any damage above the height of 6’/1.83
metres) is classified as negligence – as such insurance excess and CDR will be deemed to not apply and repairs on any costs arising (ie cancellation of subsequent
hires up to a period of one month) will be charged in full to the hirer.
Drivers’ Licence, Health and History – Drivers must be over 25 years of age and under 75, in good health and hold a full driving licence. “Good Health” means that
you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke/deafness/heart condition/unmanaged diabetes/loss of
limb/loss of sight in an eye/epilepsy. In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for
treatment of drug addiction.
You will need to have held a UK or European driving licence for at least two years. We will require the driving licence number and other identification information for all
those who intend to drive, when you make your booking. We will need to see the driving licences for all named drivers, plus two forms of further address identification
such as a recent (dated within 3 months of the hire date) utility bill or bank statement (for each driver) on collection of the Campervan. We are also required to run a DVLA check on your license. This should be performed in advance of collection where possible by providing us with your National Insurance Number. Alternatively, you can choose to visit the DVLA website to generate a ‘check code’ if you would prefer not to disclose your National Insurance Number. A maximum of 3 drivers per rental is allowed by our insurers. You cannot drive away a Campervan without us having sight of your licences and ID documents. The Campervan must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving licence and personal identification information. Failure to provide accurate information may invalidate the insurance and render you liable for all losses howsoever sustained including claims by third parties.
You warrant that all information supplied to us in connection with this agreement is true and complete.
In particular, on collection of the Campervan you warrant that information supplied with the original booking has not materially changed, including but not limited to the number of points on a driver’s licence.
Our Obligations – We will supply the Campervan to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the Campervan to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Rental Agreement or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.
Campervan Condition – You and we will check the condition of the Campervan at the start of the rental term and again on return of the vehicle. You acknowledge receipt of the Campervan which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the Campervan for existing damage, upon collection of the vehicle and to inform us of such before you depart.
Collection and Return – When you arrive to collect your Campervan, please ensure you allow at least an hour for us to show you around the Campervan, how to drive the Campervan, and how to operate the livingarea equipment and other accessories and to brief you on our health and safety guidelines. We will also need to complete the paperwork in that time. You will alsoneed time to load your luggage into the Campervan.
Weekly hires commencing on a Friday, collections are between 15.00 – 17.00 and returns must be between 08.30 and 11.00 on the following Friday.
For weekly hires commencing on a Monday collections are between 15.00 and 17.00 and returns must be between 08.30 and 11.00 on the following Monday.
For Weekend Short breaks collection is between 15.00 -17.00 on the Friday and return is between 08.30 and 11.00 the following Monday. Midweek Short breaks run from Monday, 15.00-17.00 until the following Friday, 08.30 – 11.00.
Please return the Campervan by the agreed time. Please allow sufficient time to get back to our premises so that you do not have to rush back or be late. No Campervan can be collected outside our normal business hours (i.e. after 17.00 on a weekday) without prior arrangement. Customers arriving later than this for whatever reason and unless agreed in advance, will be subject to a late opening fee of £25 per hour or part thereof – and should be advised that in certain circumstances late collection may not be possible. For all collections and drop offs please telephone to confirm your ETA 30 mins before your arrival.
Out-of-hours collections (evenings and weekends) generally are not acceptable but can be arranged, when staff are available, for an extra £30. This charge is in addition to the agreed hire tariff. Please ensure to check availability as this service cannot be guaranteed.
If you return the Campervan outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the Campervan until the return location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the Campervan until we are able to access it.
If at any time we have agreed that you may return the Campervan to a place other than our premises, or if we have agreed to collect it, you will remain fully responsible for the Campervan until it is collected by us or our recovery service. You are responsible for any costs incurred in returning the Campervan to our premises should you abandon the vehicle. We will not refund the hire charge if the Campervan is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.
Late Return – If a Campervan is returned to our workshop later than the agreed time, without our prior agreement, £35 per hour will be payable. You will also be affecting the holiday of the next person to hire your Campervan. Should the late return of the Campervan make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit. By signing this agreement, you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the Campervan being unavailable for hire. No refund is given for early return of the vehicle.
Cleaning – You agree that we are entitled to charge you an additional cost, if the Campervan requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.
Occupying the Campervan – You must inform us on the booking form or subsequently in writing 7 days before the start of the rental period of the names and ages of all the people who will occupy the campervan during your stay. Failure to do so will be a breach of these Terms and Conditions and may invalidate insurance.
Engine – If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as
pushing the engine too hard, or putting diesel in a petrol engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and
practicable steps to properly and safely maintain the campervan including regular checks on; Ad Blue amount, engine lights, water, batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 km, refilling or replacing as necessary.
Tyres – You agree that the tyres on the Campervan are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.
Health and Safety – You must follow the health and safety guidelines when operating the Campervan and its appliances and using any equipment in the Campervan or tent / Awning. The instructions for using the Campervan and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the Campervan either verbally, within the Campervan handbook or by instructional online video which can be referenced whilst you are away.
Seat Belts, Booster and Baby Seats – You must carry only as many passengers as there are seat belts in the Campervan. You are legally responsible for obtaining and using a child or baby seat. You are responsible for ensuring your passengers including children and infants are appropriately restrained within the vehicle. In the case of children and infants that they are in suitable age or size related child seats or booster seats. For further info, visit www.gov.uk/child-car-seats-the-rules. Where supplied by us the fitting of any such equipment is the sole responsibility of you and we can accept no liability whatsoever for defective child or baby seats not supplied by us or the incorrect fitting by you.
Some Do’s and Don’ts – You agree that you shall not:
Carry more passengers than the seat belt capacity of the Campervan,
Use the Campervan to carry passengers or goods for hire or reward,
Tow or push any vehicle, trailer or other object,
Drive off road, on unsurfaced roads or on roads unsuitable for the vehicle,
Drive when it is overloaded or when loads are not properly secured,
Use the Campervan for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the Campervan and/or delay our ability to rent the Campervan again.
Damage the Campervan by submersion in water or contact with salt water.
Take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations,
Drive or allow the Campervan to be driven in restricted areas including, but not limited to, Airfields, airport runways, airport service roads, and associated areas,
Undertake driving training activity or put the Campervan through a rotary car wash.
Extent of Hire – If you intend to take one of our Campervans to Europe you must notify us in advance, you will also be required to purchase our European travel package for each day of your hire. There is a daily charge of £15 for this package. This package includes European Roadside assistance cover and all items commonly required to drive on the continent such as warning triangle, headlight deflectors and reflective jacket. It is however your responsibility to ensure you keep this equipment with you whilst in Europe and that you and the vehicle meet the legal requirements of any country you travel through. This includes all tolls, taxes, fines other charges which may be levied. Most countries which are members of the European Union are covered by our vehicle insurance policy but not all. Please check with us prior to booking your holiday as you will not be insured if you travel within a county not covered and you will be in breach of these terms and conditions. We recommend that you take out personal holiday and travel insurance in case of any medical or unforeseen event that might impact on your holiday. Should you abandon the vehicle in Europe you will be liable for the cost of repatriation and any associated costs.
Mileage – You can do unlimited mileage when you hire our Campervan. If you exceed 1,000 miles in any one week hire period (pro rata for shorter or longer breaks at 143 miles per day), thereafter you are subject to a £0.50 per mile surcharge.
Fuel – On collection, we will agree the fuel level with you. You need to return the Campervan refilled to that same level at the end of the hire. An administration charge of £25, plus, the cost of the missing fuel will be deducted from your security deposit if the Campervan is returned with missing fuel. The Campervans take diesel. It is your responsibility to keep the fuel tank topped up during your hire.
Camping Gas – Camping Gas is provided for the cooker. If you require to replace the gas bottle, we will reimburse the cost of the replacement bottle on presentation of the receipt
Smoking – It is illegal to smoke inside our Campervans or awnings. You will be liable for any damage caused to the Campervan, the awning or their contents through smoking.
Drinking Water – We cannot be held responsible for the cleanliness of drinking water obtained from various campsites. The water stored in the Campervan is not drinking water. We do advise that you drink bottled water.
Pets – Pets are welcome. We charge £30 per hire. This is for additional cleaning. Pets must be disclosed on our Booking Form and only pets that we confirm are
acceptable may be brought into the Campervan. All damage, however caused by your animals, will be charged to you. You undertake to comply with current law
concerning the carriage of animals when travelling in the Campervan at all times. Pets must never be left alone or unsupervised in the Campervan.
Keys – In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period You must lock the Campervan at all times when not in use.
Your Car – During the period of the hire you may park your car at our premises but do so at your own risk. We cannot accept responsibility for the loss of, or damage
to your car or its contents unless caused by our negligence.
Prohibited use of the Campervan – You are authorised to drive the Campervan on the conditions of this Agreement including, at all times, to use the van in a responsible manner. If you do not comply with these conditions; you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. You may additionally lose the benefit of any CDR or insurance selected by you. We reserve the right to take back the Campervan at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must use seat belts, child seats and other child restraints as appropriate and required by law.
Title to Vehicle
a) You acknowledge that we will continue to hold title to the Vehicle and that you act as hirer only. You acknowledge that no part of this Agreement provides you with a right of any kind to speak for, or on behalf of, Rock Up Rentals Limited, credit or cooperation in connection with the Vehicle, and you agree not to do same.
b) You will not offer or attempt to offer to sell, lend, hire or assign of any part of the Vehicle and/or its Accessories or this
Agreement to any party of any kind, or otherwise deal with the Vehicle and/or its Accessories in any way other than what is discussed and allowed for in this Agreement.
Loss or Damage – You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while
on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the Campervan whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the Campervan unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement.
Breakdown – Comprehensive Breakdown cover is provided by VW assist / RAC. If you experience any difficulties please contact us in the first instance in case we can help. In the case of a breakdown, recovery or repair, service will be provided by the RAC. If any minor costs are incurred in the repair of mechanical failure to the drive train and or engine, the hirer is authorised to spend up to £100 on repairs which will be reimbursed upon production of a VAT receipt on return provided the hirer was not directly responsible for the problems.
Whilst we make every effort to ensure vehicles are in full working order, we will not accept liability for consequential losses or claims arising from breakdowns, accident
or other cause. We will however, do utmost to provide you with a replacement vehicle subject to availability, or offer a pro rata refund for the remaining hire period.
Accidents, theft and vandalism – You must, where possible, report any traffic accident involving the Campervan to the police (and us) immediately and report loss, damage or theft involving the Campervan to the police (and us) within 24 hours of the incident or discovery of the incident. Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do.
An accident or theft report form must always be completed and submitted to us when you return the Campervan or within 3 days of return of the vehicle, containing all the
above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in
any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.
Return of items left in the Campervan – We will be happy to return your belongings left in the Campervan at an administration charge of £10 plus postage for each item. This will be deducted from your security deposit or invoiced as necessary.
Your Liabilities – You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding fines) which are incurred during your period of
hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this
Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or
liability caused by you to yourselves or third parties, or their property.
You are liable for any damage above cabin height of 1.83 metres – you are fully responsible for damage caused by failure to assess the height of the Campervan and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example, and without limitation: damage caused through loaded luggage and cycles.
You must use the Campervan and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines
are given you must assume that ‘normal’ and ‘common sense’ rules apply.
Additional Charges – A £75 charge in the event that the vehicle is returned to us with a toilet waste holding tank which has not been suitably emptied and cleaned. Cleaning materials and chemicals are supplied.
A £150 charge in the event that the vehicle smells of tobacco smoke.
A mileage charge of £0.50 per mile in excess of your allocated amount (1,000 miles for a week or pro rate, i.e. 429 miles for three-day hire)
A call out charge for damage repairs / loss of camper keys of £60.00, plus mileage each way at £0.50 per mile and the cost of parts / keys / recoding etc. Our
time on site and repair work is also charged at £35 per hour. These values are plus VAT. This charge will also apply if we have to attend the vehicle to further
explain or check items which are working as they should (a full pre-hire briefing is given, and a Campervan Handbook provided in each Campervan).
General internal and bodywork damage will be charged out at a cost plus an administration charge of 10% of the total costs associated with the repair cost to cover ordering and collecting parts, obtaining quotes for repairs, delivering vehicles for repairs and invoicing.
Health and Safety Guidelines
Below is an outline of our Health and Safety Guidelines. You will be given more detail about health and safety when you collect the Campervan. Our campervan handbooks, which reside in each campervan, also provide details of health and safety guidelines for driving the Campervans, and using the Campervan facilities, etc. We suggest you read these handbooks once you have collected your Campervan as, in addition to the health and safety considerations, they provide useful information about your Campervan and its facilities.
When you arrive at our premises to collect your Campervan, please keep your children supervised at all times. We try to ensure your Campervan can be parked outside, next to your car where possible when you arrive, to facilitate meeting your van and loading your luggage.
General Safety – Please take all precautions to protect your own health and safety and that of anyone else in the campervan or tent, including the health and safety of
persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the Campervan or tent at any time. Ensure a
responsible adult is in the vehicle at all times when the appliances are being used. Ensure you are aware of the location of safety equipment, warning triangle, hazard
warning lights etc.
Fire, accidents, breakdown, etc – See our Campervan handbook, provided in the Campervan. You will also be given verbal instructions when you collect the Campervan. It is imperative that you and your party are familiar with these instructions.
Seat Belts – You must carry only as many passengers as there are seat belts in the Campervan and ensure all passengers are strapped into the seatbelts when the vehicle is
moving. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat.
Roof – Please remember to lower and secure the roof before driving were fitted. Please only raise the elevating roof when the vehicle is stationary, the hand brake is
on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place where applicable before moving off.
Roof Box – If you are using the roof box, we cannot accept responsibility for any injury to yourself or anyone else, or loss or damage to your own or anyone else’s
property. If you do decide to put something on the roof rack, it is your responsibility to secure it well and to take the objects on and off, being mindful of the risks
involved in lifting large or/and heavy items. We will not be not responsible for the failure of any bungee or lashing holding your luggage down. All items must be removed from the roof box before raising the roof up.
Awning – Please exercise caution when putting the awning up and taking it done. Ensure the wind does not blow it away, that it is secured to the ground properly and ensure the poles do not scratch the bodywork of the Campervan.
Use of Appliances and Equipment – Ensure you read the instructions for the use of the appliances and facilities in the Campervan before using any of them. You will
have been told how to use these when you collected the Campervan. The instructions are to be found in Campervan handbook and the online instructional video.
Please exercise caution at all times when using the appliances and facilities.
Ensure the gas is turned off at the gas cylinder at all times when the cooker and grill are not in use.
Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving.
To turn the gas off at the cylinder, turn the black knob on the regulator fully clockwise. Turning this black knob fully anti clockwise turns the gas on. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on.
Never ever have the cooker operating with gas when you are driving. Before starting to drive the Campervan, always ensure the electrical supply / hook up cable is disconnected.
Stowage of the Table Top – Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake
Use of a disposable BBQ – Do not use any disposable BBQ in the campervan or awning and keep it at a distance of 3 metres from the awning and Campervan when used.
Water – Please note that the water in your campervan is not drinking water.
Towing – Although your campervan may have a tow bar, towing with the campervan is prohibited.
Please do not drive or operate anything in the vehicle when you are under the influence of drink or drugs or any medication that may cause drowsiness.
Signature – We do not accept liability to customers acting in the course of a business for profits, business, contracts, goodwill, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.
Whole Agreement – These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and
incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our
premises). In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or
otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be
unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without
modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and
Breaches of these Terms and Conditions – If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to
terminate your booking without notification, and if you are already in the Campervan, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the Campervan to our premises. Breaches in our Terms & Conditions or Health and Safety Guidelines may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.
Our Liability to You – We will only be liable for any loss or damage suffered by you or any member of your party or to you or their property, where such loss or damage
is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the van for business purposes.) We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort,
negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.
Personal Data – When you book your Campervan, we collect personal information such as your name, email address, home address, telephone number, credit or
debit card number, security code and the card’s expiry date. This allows us to book the Campervan and insurance for you. We will also collect non-transactional data
should you enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify you about
news and information, we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any
stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We reveal your identity information to our
insurance company. We will not sell your information to another company.
Governing law and jurisdiction – We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be
governed by and construed in accordance with the laws of England and Wales. We and you irrevocably agree that the Courts of England and Wales shall have
exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.
We ask that you exercise caution at all times in the use of the campervan and its equipment, following instructions (given verbally on collection and provided in your
campervan handbook) where appropriate. Please do not hesitate to contact us (07919 338510 / 07812718611/ Andrew@rockuprentals.co.uk / Tamsin@rockuprentals.co.uk ) if you are unsure about how to operate anything. Rock Up Rentals Limited cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.